Thursday, 19 April 2012

Seminar 9

Does effective strategic leadership depend on the situation or is there "one right way"? Why?

In my opinion, a specific leadership style is only effective in a certain case/ situation. As seen in the “Energix” case, the same leadership style does not always suit the culture of a company and therefore might be effective in one case but not necessarily in another. It was agreed earlier in this class that being successful is amongst others about having different tools in the toolbox. In my opinion the same holds true for effective strategic leadership. That there is no one best way becomes apparent when looking at different stages of development a company can be on. While relationships between employees in a start-up company may be based mostly on trust, that might not work in a multinational company. The most effective leadership style also differs based on the geographical region, type of organisation or on different decisions to take within an organisation.

Why was David Jones successful in one role and not in another?


In conclusion, David Jones seemed to be the right person for the COO position but not for this organisation (at least not at that time: see above). While his leadership style and his ideals were appreciated and effective at his prior company that was not the case at Energix. Where as assessing the situation with a wide range of facts, systematically defining the critical issues, describing issues factually drawing conclusions through logical reasoning was the right thing to do at Jones' ancient company, it did not bring the same effect at Energix. There, more diverging approaches and an intuitive and holistic definition of the issues might have been cleverer and more adapted. 

What I have seen other people do in other case studies that might have worked well here! 

  • Madonna: As seen in the "Madonna" case study, collaborating with others often brings great benefits. To get into closer contact and in some sort build collaborations with other employees (e.g. the founders of the company), might have increased the acceptance of David Jones. To put more emphasis on the development of personal relationships than on data definitely would have been to prioritise. 
  • Gerry Robinson: Open discussion, as proposed by Gerry Robinson, would have prevented the lack of conversation in that employees could have asked David Jones about his task, approach, etc. and Jones in turn could have informed about the need of change etc. It is a common knowing (first introduced by Lewin) that employees are more receptive for change if the initiator "unfreezes" them first (by informing, allowing questioning, etc.). That would definitly have helped here.

Thursday, 5 April 2012

Seminar 8

Is managing creativity and innovation an important aspect of effective strategic leadership?

In my opinion, the importance of being creative and innovative depends on the business area an organisation is operating in. However, every firm needs to come up with new ideas from time to time in order to remain up-to-date or even better a trend-setter. Therefore encouraging employees to think out of the box is an important aspect of effective strategic leadership.2.


What can we learn from IDEO about effective strategic leadership?
  • Chaos can be constructive
  • Going out and getting insights about customer needs, rather than staying in front of the computer on your desk, is far more effective
  • Making decisions on ones own contains a big danger of failure. Therefore, decide in a team (by e.g. voting)

  • Being a good listener
  • Freedom instead of criticism (freedom according to dress code, working place, etc.)
  • Motivating, establishing positive pressure
  • Operating in small groups makes communication and reporting easier
  • Operating in diverse teams increases creativity and filly the quality of the products/ services
  • No (or fluid and flexible) hierarchy
...is most likely to be effective
3.Can you see any differences or similarities with other case studies we have considered e.g. Gerry Robinson and NHS or Challenger or Carrefour or Madonna?
= Similarities
  • Gerry Robinson/ NHS: IDEO's "Have a go" approach is similar to Robinson's "Can do" approach; people are encouraged to participate by developing own ideas (and these ideas are/ shall be considered by the management)
  • Madonna: IDEO's focus on functionality is based on the attempt to always siut the customers' mood.
≠ Disparities
  • Challenger case: Unlike the NASA, IDEO operates on a flat hierarchy and fosters informal instead of formal communication. Managers at IDEO are equipped with excellent listening skills. What also differ IDEO from the NASA is their focus on ethics and safety whereas the NASA operated on a more money-driven basis and had to deal with huge external pressure.